Shipping Policy

Thank you for shopping with O&H Earth Store. We are committed to getting your eco-friendly essentials to you as quickly and reliably as possible.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We ship worldwide from Hong Kong. Delivery times vary by destination:

Hong Kong: 2–5 business days
Asia Pacific: 5–10 business days
Europe & North America: 10–20 business days
Rest of World: 10–25 business days

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions may be available — check our homepage for current offers.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery via the carrier's website.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs authority before placing an order.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at ohearthstore@gmail.com and we will investigate with the carrier on your behalf.